Terms of service

Grains & Tan Terms of Service

Last Updated: [Insert Date]

Welcome to Grains & Tan! By accessing or using our website ([insert website URL]), you agree to comply with these Terms of Service ("Terms"). If you disagree, please refrain from using our platform.

1. General

  • Grains & Tan ("we," "us," or "our") operates the website under the ownership of [Your Company Name], registered in India at [Your Address].

  • These Terms, along with our Privacy Policy and Return Policy, govern your use of our website and services.

2. Eligibility

  • Only adults (18+) residing in India or permitted countries may purchase our products.

  • By placing an order, you confirm you’re acting for personal, non-commercial purposes.

3. Pricing & Payments

  • Prices are listed in INR (₹) and include GST. Shipping costs (if applicable) are displayed at checkout.

  • We accept:

    • Credit/Debit Cards (Visa, Mastercard, Amex)

    • Net Banking / UPI / Wallets

    • Cash on Delivery (COD)

  • Payments are processed securely via encrypted gateways. We do not store your card details.

4. Ordering & Delivery

  • Process: Orders are confirmed via email upon payment verification.

  • Dispatch: Within 48 hours (may extend to 7–10 days during sales).

  • Delivery: 7–10 business days (India). Delays due to customs/logistics are beyond our control.

  • Tracking: Sent via email. Contact us for assistance.

  • Address Changes: Must be requested before dispatch. Additional fees may apply for interstate changes.

5. Returns & Exchanges

  • 10-Day Window: Return unused, tagged items in original packaging.

  • Process: Email [support@grainsandtan.com] or call [Customer Care Number] to initiate.

  • Exceptions: Final sale items cannot be returned.

  • Refunds: Processed to the original payment method within 7–10 business days.

6. Promotions & Discounts

  • Promo codes are non-transferable, valid only for online purchases, and subject to expiry dates.

  • Only one code per order. No cash alternatives.

7. Intellectual Property

  • All website content (text, images, logos) is owned by Grains & Tan and protected under Indian/IP laws.

  • Unauthorized use/copying is prohibited.

8. User Responsibilities

  • Keep account credentials secure. Notify us of unauthorized access.

  • Do not misuse the website for commercial resale or fraudulent activities.

9. Limitation of Liability

  • We are not liable for:

    • Indirect damages (e.g., lost profits).

    • Delays/cancellations due to unforeseen circumstances (e.g., natural disasters).

  • Maximum liability: Refund of the order value.

10. Governing Law

  • Disputes will be resolved under Indian law, with exclusive jurisdiction in [Your City, India].

11. Changes to Terms

  • We may update these Terms. Continued use constitutes acceptance.

Contact Us:
For questions, email [support@grainsandtan.com] or call [+91-XXXXXX-XXXX].

(Note: Replace placeholders like [Your Address] and [support@grainsandtan.com] with actual details. Adjust tone further if needed—e.g., warmer for lifestyle brands.)