Shipping policy

Order Processing & Dispatch

  • Orders are processed only after payment confirmation.

  • We do not deliver to PO boxes.

  • Standard dispatch time: Within 48 hours of order confirmation (may extend to 7-10 business days during sale periods).

Delivery Timeline & Tracking

  • Domestic deliveries: 7-10 business days from dispatch (subject to courier delays or customs clearance).

  • All orders are insured in transit for your peace of mind.

  • Track your order using the shipping confirmation email or contact us at [Grains & Tan support email/phone] for assistance.

Shipping Charges

  • Calculated based on order value and displayed at checkout.

  • Applicable to all individual products in your order.

Important Notes

  • Address changes: Must be requested before dispatch (additional fees may apply for out-of-state changes).

  • No redirections: Once shipped, delivery addresses cannot be modified.

  • Signature required: All deliveries need a recipient’s signature.

  • Split shipments: Products from different categories may arrive separately.

  • Gift orders: A copy of the invoice is sent to the cardholder’s email/address for security.

Delays & Notifications

  • If delays occur, we’ll notify you promptly and work to resolve them.

  • Plan orders with sufficient lead time—we’re not liable for delays beyond our control.

Need help? Contact [Grains & Tan support email/phone].